Extreme Poor Customer Service
<p>I took a contract with MTN in August 2014, which I regret doing! The contract came to an end In July 2015. I went to MTN in December to cancel the contract, which I did. Still have the reference number. </p> <p> </p> <p>In June 2016, I started getting messages of dept collector stating that I owe MTN R1000. I followed up with MTN, I was told the account is active and it can't be cancelled. </p> <p> </p> <p>I have been going back and forth, no one seems to know how to solve my problem. I have spoken to legal and retention departments. Still no solution has come forth.</p> <p>Fact, it Is easy to get a contract with MTN and impossible to get out of the contract.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that we adjusted a credit for the outstanding amount once its reflecting will then request the legal department to update your account and migrate the number to prepaid.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
kindly be advised that we adjusted a credit for the outstanding amount once its reflecting will then request the legal department to update your account and migrate the number to prepaid.
warm regards
mike
REQ:***