JP
Jeannette Paulin-Campbell
1 reviews | Active since Jan 2016
06 Jan 2016, 16:02
Extreme dissatisfaction with service
I am totally fed up with MTN! First they double charged me for insurance, (failed to fully inform me of correct process) now I'm trying to resolve a data bundle issue and getting the runaround from 808 - keeps cutting me off, and much delayed responses to my emails which either contain no useful solutions or refer me back to 808!!!<br> Recently I upgraded so unfortunately have a new contract but will do all I can to get out of it!
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Replies (1)
MTN South Africa's replyOfficial
09 Jan 2016, 23:48Hello JeannettePC,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply09 Jan 2016, 23:48
Official
Hello JeannettePC,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***