PB
Peter B
1 reviews | Active since May 2015
07 May 2015, 09:48
Extreme Data Billing
Good Day<br> <br> I have been an MTN user for the past ten years and for the most<br> part of those ten years it has been a pleasure being an MTN User. <br> <br> Recently my MTN Data rate have absolutely rocketed, a few minutes on the internet results in me having absolutely no data or airtime, if I load 100MB of data just two days later I receive an SMS stating it will expire within in the next two days, not even two hours later I receive another SMS stating my data has expired. I cannot tolerate this.<br> <br> The amount of airtime my network provider MTN consumes is more than I actually do, I am very unhappy about this matter because I am spending more for something I do not use, I would very much like this matter looked into because it is clear theft.<br> <br> Regards<br> Peter
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MTN South Africa's replyOfficial
02 Aug 2016, 12:42Good Day Peter,
Thank you for bringing this matter to our attention.
We would like to sincerely apologize for the long delay in our response, there has been an error with the Hellopeter site which resulted in a long delay in us receiving some of the posts. Please be assured that MTN believes in giving its customers the most efficient service and these kind of delays are totally against our brand values.
Should you continue to experience the same problem with your data bundle expiring sooner than it's expiry date then please contact our Customer Care on 808 (free from an MTN line) or 083 1 808 (chargeable from a non-MTN line) for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply02 Aug 2016, 12:42
Official
Good Day Peter,
Thank you for bringing this matter to our attention.
We would like to sincerely apologize for the long delay in our response, there has been an error with the Hellopeter site which resulted in a long delay in us receiving some of the posts. Please be assured that MTN believes in giving its customers the most efficient service and these kind of delays are totally against our brand values.
Should you continue to experience the same problem with your data bundle expiring sooner than it's expiry date then please contact our Customer Care on 808 (free from an MTN line) or 083 1 808 (chargeable from a non-MTN line) for assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards,
Itumeleng
REQ:***
Best regards,