Extreme bad service in contract cancellation

At this hour...I am so frustrated by you MTN(Employees within the contract department)

I have a contract which is lapsing on the 11th of January 2025, and I have tried my level best to cancel it in advance without having to pay the cancellation fee nor further subscription payments after the end date.

However the information I have got since my first attempt is shocking. One is telling me this, the other is telling that which in the end doesn't help me with my request anyhow.

I have recorded my call conversations since the 2nd of December (Spoke to Shannel/Channel), 11th of December (Spoke to Noluthando) and the 30th of December (Spoke to Trimyne: Call red: ***). I need someone who I can send this recordings to so that they can indeed where my frustration is coming from.

And also to assist me with cancelling the contract with no penalties or payment that should be made from my end because I have called 2 months in advance, 41 days in advance and also 13 days in advance.

The last guy(Trimyne) I have spoken to set it up to be cancelled on the 30th of January but it's lapsing on the 11th of January 2025. Which he said I'll have to pay for the January subscription, but my first call was on the 11th of November 2024

I am so angry with MTN at this moment. And because of all of these, I am also calling in the morning to cancel my home internet I have with you. Useless service provider!! Pathetic customer service losers (Not champions) who are only there to convince you not to cancel a contract and play delay tactics so you'd be charged regardless.

My contract number is ***

I need a supervisor or manager who I can talk to, as well send my recordings I have to them to listen attentively and tell me if how I am being treated is fair.

I thank you not!