Extreme bad service and *****

There was ***** committed on my account. I have been trying from 5 February 2021 to sort it out but MTN is not interested. I immediately contacted MTN and spoke to Nonkululeko Majola. She said I must send in an affidavit, that I did do. Nothing happened. Then I called again and spoke to Tembelihle Sosido and again nothing happened. I then went into a MTN store but the lady at Clearwater could only submit the affidavit but could not help me with anything else. I then phoned again today on 18/2/2021, I spoke to Zinnzi Kozapi. I am so fed up that I said I want to cancel my agreement and port my number. At the MTN store they said it will take 30 days for the cancellation to take effect. Zinnzi after she processed my cancellation then all of a sudden said that my contract is cancelled with immediately (24 hour notice) and that I will loose all my minutes, airtime etc that I have already paid for this month. I then said but they told me it will take 30 days but and it can not be cancelled with immediate effect. This must then be processed for 11 March 2021. She just said she cannot change the cancellation and refused to put me through to someone else. Apparently they cannot transfer any calls. She will send a mail to her manager to contact me. The reference number is ***. I have not had any call or contact with any manager. This is pathetic! The ***** was not by me but now I have to pay the account - due to the fact that MTN is doing nothing about the *****, I am losing my accumulated minutes and data and that is fair!!!! Absolutely ridiculous!