Extreamly poor,poor service or what can I say No service received from them been waiting since October

Extreamly poor,poor service or what can I say No service received from them been waiting since October. And today they good easy go and deduct money from my account, if you phone them they just transfer you to diffrent Departments but no one are able to help you to get the problem SORTED or fix. I have been a client for many years and this is the worst experience in my life with them. I urgently need feedback to get this SORTED immediately and received my money back like in yesterday. Frustrated and angry client to say the least.