CC
Carla C
1 reviews | Active since Sept 2015
22 Sept 2015, 13:45
EXTREAMLY POOR CUSTOMER SERVICE
I received the worst service ever from MTN and have been having issues with them since AUGUST 2015. I reported an incident last Tuesday and they promised that it would be sorted by Friday and I am still struggling! I have reported it directly and still no feedback. I have now tried to contact MTN Mall @ Reds several times and no answer. A lady answered yesterday and promised to call me back and received no feedback. It honestly feels like they are avoiding the subject and this is the poorest service I have ever received from MTN in general
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MTN South Africa's replyOfficial
28 Sept 2015, 12:34Hello Carlac01,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the provisioning of airtime and bundles were processed on the 25th of September 2015. A billing query requesting for the invoice dated 2015-09-13 to be validated has been logged, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the provisioning of airtime and bundles were processed on the 25th of September 2015. A billing query requesting for the invoice dated 2015-09-13 to be validated has been logged, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply28 Sept 2015, 12:34
Official
Hello Carlac01,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the provisioning of airtime and bundles were processed on the 25th of September 2015. A billing query requesting for the invoice dated 2015-09-13 to be validated has been logged, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the provisioning of airtime and bundles were processed on the 25th of September 2015. A billing query requesting for the invoice dated 2015-09-13 to be validated has been logged, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,