CN
Catherine N
1 reviews | Active since Nov 2018
15 Aug 2019, 13:36
extras airtime
Dear MTN, as per our previous conversation (MTN Customer service ) I was informed that Extra Time service was cancelled on my line. AGAIN TODAY!!!! MTN again took R 50 from my airtime for Extra Times. As I have informed MTN before, I do NOT make use of this service and I certainly have NOT activated it on my number. I want to be refunded for this R100 and I will port my number to another network as this is now every second day , that MTN just goes ahead and take airtime without permission. I bought R50 airtime and immediately it disappeared due to "Extra Time", reloaded again with R 60 and again R50 was deducted for the service charge. The reason why I now what this is, is because MTN informed me as per our previous conversation. MTN service is pathetic and you are *****ing people's money without their permission!!!! MTN you SUC****!! Have been on MTN for 18 years and think it's high time I change network, because this is now becoming a regular thing where my money is "******" by my network
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
23 Aug 2019, 09:21Good Day Catherine
Thank you for your post.
Please accept our apologies for the delayed response and for any inconvenience caused.
As per our telephonic conversation, please note that our records indicate that a code was dialled from your handset to load the Xtratime services.
We have re-escalated this matter to our support team and they have set the amount that you can qualify for on Xtratime to be on 0. Kindly monitor this going forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
Please accept our apologies for the delayed response and for any inconvenience caused.
As per our telephonic conversation, please note that our records indicate that a code was dialled from your handset to load the Xtratime services.
We have re-escalated this matter to our support team and they have set the amount that you can qualify for on Xtratime to be on 0. Kindly monitor this going forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply23 Aug 2019, 09:21
Official
Good Day Catherine
Thank you for your post.
Please accept our apologies for the delayed response and for any inconvenience caused.
As per our telephonic conversation, please note that our records indicate that a code was dialled from your handset to load the Xtratime services.
We have re-escalated this matter to our support team and they have set the amount that you can qualify for on Xtratime to be on 0. Kindly monitor this going forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
Please accept our apologies for the delayed response and for any inconvenience caused.
As per our telephonic conversation, please note that our records indicate that a code was dialled from your handset to load the Xtratime services.
We have re-escalated this matter to our support team and they have set the amount that you can qualify for on Xtratime to be on 0. Kindly monitor this going forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,