NC
Ntsako C

1 reviews | Active since Apr 2020

17 Apr 2020, 14:55

Extra time

I'm so disappointed with MTN extime I learnt they increased the amount that I borrow without my consent, my limit was 55 now, when last checked it was about 108.

One thing disgusting to me is that they don't give me full amount at once instead they me R3 and R5 data so that they can collect as many R1 fee as they can. This is not right and it need to be reported to the commission, because MTN is ***** and committing ***** to customers.

I just recharged with R100 now it's gone, I and left with R30 what a hell is going MTN is taking advantage of covid19. I will report this to authorities because they are benefiting from poor people during lockdown

0
Replies (4)
MTN South Africa
MTN South Africa's reply20 Apr 2020, 14:54
Official
Good day Ntsako 
 Thank you for the post , apologies for the frustration caused. 
Kindly note we are investigating this matter and will provide feedback soonest. 
 Regards
Kagiso Monyatsi 
MTN Complaints. 

Best regards,

NC
Ntsako C's update20 Apr 2020, 15:08
Reviewer Update
Thank for prompt response, I hate to tell you same thing yesterday and today I'm currently sitting at R96.00 because of 1 fee
NC
Ntsako C's update23 Apr 2020, 18:51
Reviewer Update
Hi Mtn,

I'm still waiting for your feedback
NC
Ntsako C's update23 Apr 2020, 18:53
Reviewer Update
Is your lack response meant that I am not value my business to you