1 reviews | Active since Mar 2016
Extra MTN Sim card takes more than 2 weeks and I'm still waiting
<p>I submitted my application for extra MTN sim card at iStore Sandton on 24 Jan 2017. I did not receive any feedback for a week and when I followed it up I was notified by the MTN representative at iStore that my application has been cancelled and he could not give me any reason for the cancelation. Again, I submitted my application on 03 February 2017 and he mentioned that credit check will takes 2 to 24 hours and I will receive a confirmation SMS from MTN which I have received nothing till now.</p> <p>I have contract with MTN more than 5 years and more than R 2,400 credit with account no. A ********** . I can’t understand why checking my credit takes this long.</p> <p>I really disappointed with this poor customer services and I am considering other service provider.</p>
Dear Mohammadreza,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have escalated your enquiry to our sales division for urgent assistance. I have requested that they provide feedback.
Thank you
Kind regards
MTNSA
Dear Mohammadreza,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have escalated your enquiry to our sales division for urgent assistance. I have requested that they provide feedback.
Thank you
Kind regards
MTNSA
Dear Sir/Madam,
Thank you for the reply.after I received the reply I contacted the iStore shop and they told me that my application again terminated.
After I received the reply, I contacted the iStore shop and they told me that my application again been terminated.
I was waiting for any feedback, but nothing happened in this two weeks, I went to Secunda MTN store and open a new application on 22 Feb 2017 and I've been notified today by MTN representative that again my application has been rejected due to submitting inaccurate documents. She was surprised with the result and sent an email to the reviewer the application and mentioned that all documents were submitted properly and forms were filled out and the applicant is the existing customer just want a new contract.
Please let me know the final status then I do not need to spend much time to get a new contract with MTN. ThereforeI can move to another service provider.
Thank you!
Dear Sir/Madam,
Thank you for the reply.after I received the reply I contacted the iStore shop and they told me that my application again terminated.
After I received the reply, I contacted the iStore shop and they told me that my application again been terminated.
I was waiting for any feedback, but nothing happened in this two weeks, I went to Secunda MTN store and open a new application on 22 Feb 2017 and I've been notified today by MTN representative that again my application has been rejected due to submitting inaccurate documents. She was surprised with the result and sent an email to the reviewer the application and mentioned that all documents were submitted properly and forms were filled out and the applicant is the existing customer just want a new contract.
Please let me know the final status then I do not need to spend much time to get a new contract with MTN. ThereforeI can move to another service provider.
Thank you!