JN
Jabulani N
1 reviews | Active since Apr 2011
10 Jul 2015, 17:19
Extra money added on the contract premiums
Hi South Africa, please make sure that you check your statements on monthly basis if you are the client of MTN Limited. What they are doing now is adding extra money on top of what you would have signed for on the contract. I launched a complain with them through customer service and nothing happens. When one call for clarity, no response. Additional to the poor service, they are now adding money to our contracts with them which we never signed for.<br> <br> WATCH OUT SOUTH AFRICAN, MTN is here to take additional money from us to clear off their salary crisis with their staff.
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MTN South Africa's replyOfficial
23 Jul 2015, 13:50Hello memyself,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per Ref : #***, there was an email sent to you advising on the reason for the change of the amounts on your statement.
Kindly be advised that the contract pricing was revised and became effective from the 13th of May 2015, applicable to both existing and new contract
subscribers. MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. All affected subscribers were notified via sms of the changes on the 15th of April 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Winnie
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per Ref : #***, there was an email sent to you advising on the reason for the change of the amounts on your statement.
Kindly be advised that the contract pricing was revised and became effective from the 13th of May 2015, applicable to both existing and new contract
subscribers. MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. All affected subscribers were notified via sms of the changes on the 15th of April 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Winnie
REQ:***
MTN South Africa's reply23 Jul 2015, 13:50
Official
Hello memyself,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per Ref : #***, there was an email sent to you advising on the reason for the change of the amounts on your statement.
Kindly be advised that the contract pricing was revised and became effective from the 13th of May 2015, applicable to both existing and new contract
subscribers. MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. All affected subscribers were notified via sms of the changes on the 15th of April 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Winnie
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per Ref : #***, there was an email sent to you advising on the reason for the change of the amounts on your statement.
Kindly be advised that the contract pricing was revised and became effective from the 13th of May 2015, applicable to both existing and new contract
subscribers. MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. All affected subscribers were notified via sms of the changes on the 15th of April 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Winnie
REQ:***