Extra debit order - ***

Hi,<br> <br> My father had an MTN contract. He was charged a months extra debit order. This was in March 2015. At the time we tried calling but MTN's call centre were offline due to the strike. <br> <br> I had complained numerous times to no avail. The contract department said they could not help as the number was now prepaid. The prepaid department said they could not assist with contract related queries. <br> <br> I had emailed MTN customer care a number of times to no avail. <br> <br> I had seen numerous complaints on google about people being over-billed. <br> <br> We had not received statements for a number of months.