1 reviews | Active since Jun 2015
Extra data charged without consent and unauthorised debit order
Extremely disappointed with MTN!! I have been charged for extra data which i did not sign up for on my contract. I have been paying R695 consistently for the past 20 months. All of a sudden they charge me R1190 saying i used up extra data. I never agreed to this and now they starting to behave like ******. I would assume a contract is a binding legal document which cannot be unilaterally changed by one party without the consent of the other party. What they are doing is a violation of the contract i signed with them and is really disappointing to say the least. This is **************** at its best! They cannot charge almost double the amount stipulated on the contract. Show me where I have you consent to give me extra data!! I need proof! Please give me back my money because money because you are now acting like ******!! This is really appauling and cannot be right.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation the matter has been resolved.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation the matter has been resolved.
Warm regards,Mazwi ZumaComplaints Analyst
Best regards,
