aM
anita M

1 reviews | Active since Jun 2015

28 Nov 2018, 14:16

Extra data charged without consent and unauthorised debit order

Extremely disappointed with MTN!! I have been charged for extra data which i did not sign up for on my contract. I have been paying R695 consistently for the past 20 months. All of a sudden they charge me R1190 saying i used up extra data. I never agreed to this and now they starting to behave like ******. I would assume a contract is a binding legal document which cannot be unilaterally changed by one party without the consent of the other party. What they are doing is a violation of the contract i signed with them and is really disappointing to say the least. This is **************** at its best! They cannot charge almost double the amount stipulated on the contract. Show me where I have you consent to give me extra data!! I need proof! Please give me back my money because money because you are now acting like ******!! This is really appauling and cannot be right.

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Replies (1)
MTN South Africa
MTN South Africa's reply29 Nov 2018, 09:32
Official
Good day Anita
Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

As per our telephonic conversation the matter has been resolved. 
Warm regards,Mazwi ZumaComplaints Analyst


Best regards,