Extra billing

<p>The company I work for get us phones from MTN businness and it pays some money and if you get a phone more expensive than what the company is paying you pay the rest of the money, I was paying R249 a month. So I happened to lose my phone on the 23rd of July 2016. I asked them to blacklist the phone and they told me they did.</p> <p> </p> <p>one the 31st of December I recieved a message from my bank saying MTN had deducted R614 from my account. I tried to communicate with MTN people to tell me why I was charged extra, Firstly, they take forever to respond to their customer's queries, when they finally responded they said the extra billing was due to the content charges, which cost R57. We can all agree that R249 + R57 does not give us R614. I kept asking them what is the other money for they kept saying it's content charges but it really doesn't make sense to me. I don't know how they do their Maths. </p> <p> </p> <p>Another thing is they knew my phone was blacklisted, how was I going to subscribe? But they did charge me money for that subscription I did not know about. The person from my company asked them to confirm if the Split Billing was allocated, but they have not confirmed that. I just got another email yesterday from one of their staff, i won't tell his name now, telling me that the reason for extra billing is content charges, don't they do the Maths? Or they just want to rob us? </p> <p> </p> <p>Worse part they tried to deduct R549 again on the 31st of January 2017 but I had moved my money to another account because I was avoiding the *******. </p> <p> </p> <p>MTN service is very poor. And I wish they can stop robbing us like this. We work hard for our monies please</p>