SS
Stephan S
1 reviews | Active since Mar 2016
19 Apr 2016, 14:13
Extra Amount Billed
There is an extra amount with the description H/W fees on my account. When I queried the amount with the call centre (***) they told me that it is for my previous handset that I'm still paying. Something to do with Nashua Mobile. According to me I'm more than 3years away from Nashua Mobile. So how is it possible that I should still pay for my previous handset. As Hallopetered on 08:22 Tues 8 March, MTN wrongly cancelled my upgrade, I did not request an upgrade on my cellphone. I also requested a Total Monthly amount payable for my new upgrade. Nothing was mentioned of the H/W fees that I will still have to pay. I'm not going to pay this money, and if that is the case I would like to cancel my existing contract with MTN.
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MTN South Africa's replyOfficial
20 Apr 2016, 17:30Hello StephanSmith,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly that we have sent a request to Nashua Mobile to provide us with your previous contract information in order for us to investigate the Hardware fee still billed.
We will inform you once we have received feedback.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly that we have sent a request to Nashua Mobile to provide us with your previous contract information in order for us to investigate the Hardware fee still billed.
We will inform you once we have received feedback.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply20 Apr 2016, 17:30
Official
Hello StephanSmith,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly that we have sent a request to Nashua Mobile to provide us with your previous contract information in order for us to investigate the Hardware fee still billed.
We will inform you once we have received feedback.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly that we have sent a request to Nashua Mobile to provide us with your previous contract information in order for us to investigate the Hardware fee still billed.
We will inform you once we have received feedback.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,