CN
Catherine N
1 reviews | Active since Nov 2018
21 Dec 2018, 21:25
Extra air time option
I had a problem were someone was borrowing airtime from my phone,the matter was sorted with mtn and i have asked them to remove the option permanately on my phone
Around 20:21 i got an sms from mtn to say your recharge is success ful when check i borrowed 50 airtime
I have been promised that the option has removed from my phone,
In this case im not going to buy any air time to refund the airtime that borrowed from my phone
Im so dissapointed with mtn were they told me that the option has removed permanately while not
Im giving mtn two hours to this option from my pls i cannot have my phone work like this,this frastrating cause is not done properly by mtn
I dnt want to query about this matter again
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
24 Dec 2018, 05:30Good day Catherine,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that the service needs to be deactivated on your side. Please dial USSD code *141*2# to deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that the service needs to be deactivated on your side. Please dial USSD code *141*2# to deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply24 Dec 2018, 05:30
Official
Good day Catherine,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that the service needs to be deactivated on your side. Please dial USSD code *141*2# to deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that the service needs to be deactivated on your side. Please dial USSD code *141*2# to deactivate.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
CN
Catherine N's updateReviewer Update
26 Dec 2018, 14:18The code provided does not help,pls ask you technician to remove it comtely
CN
Catherine N's update26 Dec 2018, 14:18
Reviewer Update
The code provided does not help,pls ask you technician to remove it comtely
CN
Catherine N's updateReviewer Update
26 Dec 2018, 14:25The number provided does not give me option to deactive an extras air time
Why is so difficult to sort out my query
CN
Catherine N's update26 Dec 2018, 14:25
Reviewer Update
The number provided does not give me option to deactive an extras air time
Why is so difficult to sort out my query