******ionate out of bundle rates

I have been a pay on the button MTN customer for about 15 years. Last week I got an out of bundle additional data fee of R 8000.

I received a print out showing that the following charges were levied:

Between 10.57 and 12.46 (1 hour and 50 minutes) on the 28 June when I was in Johannesburg in a coffee shop (for which I have proof) I was charged R 6 308.19 for data usage. The previous day between 9.44 and 9.59 (15 minutes) I was charged R 971 for data usage also whilst doing mails in Johannesburg.

When asking for detail on how this could be possible I received the following reply: The report reflects a total of 10135.14mb (9.89GB) used within these two days. Due to the National enforced POPI Act, we have no direct record as to what transpired within that period.

I am just expected to pay or have my line suspended. This has happened to me several times in the past, as a busy entrepreneur I don't have the patience or time to sit in queues in shopping centres or engage in endless chain of e mails which never result in a satisfactory outcome. I have been tied into a contract that does not allow me to purchase extra data and when I go over I am hit with ******ionate rates.

Solution - All I want is for MTN to reduce the out of bundle rate in this circumstance to the in bundle rate and provide me with a more flexible solution going forward. (My present contract ends in June).

Failing which they will lose a very long standing customer that is going to be as vocal as possible about this ******ionate "out of bundle rate"