******ion re:Data
y partner bought me a gig of data on Monday morning which usually lasts me up to three weeks. I tried to logon to my cellphone banking account but couldn't because apparently mtn says i used up a whole gig of data in a mere 48 hours?? <br> Something which is highly unlikely given my usage of data.<br> <br> This is absolutely ridiculous!! I've been with mtn for the past 16 years but cannot deal with such ******ion but have heard a number of people complain about this too.<br> <br> How on earth is this okay!! because normal tariff rates are clearly not being app****.<br> <br> A bitterly disappointed client<br> Phindile
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MTN South Africa's replyOfficial
19 Apr 2016, 15:08Hello phindimo,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that there was no data bought but airtime loaded of R180.00. It is that airtime that was used on the internet.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that there was no data bought but airtime loaded of R180.00. It is that airtime that was used on the internet.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply19 Apr 2016, 15:08
Official
Hello phindimo,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that there was no data bought but airtime loaded of R180.00. It is that airtime that was used on the internet.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the system it shows that there was no data bought but airtime loaded of R180.00. It is that airtime that was used on the internet.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,