CB
Corne B
1 reviews | Active since Oct 2015
29 Oct 2015, 14:59
Extended my contract against my requests
My contract was to expire on the 9th of October. I started emailing and phoning MTN on 14th of September to make sure that they did not continue my contract. <br> <br> Today was the last straw when I finally got a response out of customer support saying, \allow 30 days for cancellation". <br> <br> NO. There is no contract to cancel. Sort this out so that I can port my cell number."""
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MTN South Africa's replyOfficial
01 Nov 2015, 10:42Hello cornebeukes,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to our retentions supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Rosetta
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to our retentions supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Rosetta
REQ:***
MTN South Africa's reply01 Nov 2015, 10:42
Official
Hello cornebeukes,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to our retentions supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Rosetta
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to our retentions supervisory team for assistance.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Rosetta
REQ:***