extemly poor performance

I was a client with MTN for years after they overcharged me about 2 years ago and a long history with arguments I did not renew my contract.

So I app**** last month for a new contract with all my correct detail to my surprise I received a message my statement is forward to my OLD e-mail address. So Isend them a mail to change my e-mail address. the following mail was send to me today Yello Sharin,

Thank you for emailing Customer Care.

We apologize for the delayed response and for any inconvenience incurred.

To access your account and for security purposes, please complete the details below:

ID number (With space in between example: *** 000)

Address

Payment Method Cash /Bank Name & Type of account

E-mail address/ work telephone number

Really all this person info via Mail??????