QM
Quentin M
1 reviews | Active since May 2015
05 May 2015, 08:56
Extemely bad service
My wife accidentaly paid money into the repair centres account, which was supposed to be for accounts. I have been struggling since February to get somebody to assist me with sorting this out. MTN customer care told me to reverse the money at my bank. But MTN repair centre wont release the money. Have spend endless time on the phone and at the shop. Nobody can help me...Or not willing to help
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Replies (1)
MTN South Africa's replyOfficial
14 May 2015, 11:54Hello quentinmeyer,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly provide us with the proof of payment to forward to the relevant department, they will then investigate and give you feedback with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly provide us with the proof of payment to forward to the relevant department, they will then investigate and give you feedback with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,
MTN South Africa's reply14 May 2015, 11:54
Official
Hello quentinmeyer,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly provide us with the proof of payment to forward to the relevant department, they will then investigate and give you feedback with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly provide us with the proof of payment to forward to the relevant department, they will then investigate and give you feedback with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,