Exstreamly Bad service !

<p>Beginning of December 2016 I phoned customer care to get a quotation on my contract that exspire in April 2017, should I decided to change from providers for exsample I wanted to go to CELLC . They have send me the quotation with bankings details if I decided to terminate my contarct with MTN, they said to me if i want to end my contract i must let them know with the proof of payment. I have discussed it with my husband and he said to me that i must stay with MTN as i was for so many years part of them, so i have decided to stay with MTN and upgrade my contract again with MTN at the MTN branch in Wellington Western Cape in December 2016. Excellent service from that branch very friendly and very helpfull, they have done everything for me, transfer of all my files and contact details to the new phone, the activation + to Rica my phone. Last week Tuesday the 5th January 2017 I want to you my phone and it say that I am no longer on the network, I phoned customer care and according to them I have terminate my contract and and that I have paid the cancellation fee ????? I told them that I did not pay any money to them or give them permission to cancelled anything, I was on the line for a long time just hear that they have fixed everthing on the system and send a mail true to the activation department to activate my phone ..... BUT it will take up to 7 working days before I will be on the network again. For me this is NOT excitable as it is not my fault but MTN's faulf ! Why must I suffer ???? after many calls and mails and the help from the lady that have helped me for my upgrade....STILL NO RESPONSE + I am still not activated. I need my phone my child is in America and my 2 other kids is in Gauteng...... For me it feels if the call centre of MTN just don't care about there customers service !!!! If it was my fault I would have understand , but it is NOT my fault. I have been over 20 years a member of MTN and even before my contract I have never ever used another provider than MTN and NOW THIS !!!!!!! Is this how MTN treat there loyal customers ?????</p>