EXPLOITING DUE TO LOCKDOWN

MTN has become desperate to a point of being ******! On 26/3/2020 I upgraded a contract for my daughter, this was a day before we went on a nationwide Lockdown. On 31/3/2020 she called MTN insurance to insure the phone and received an operator stating they were non operational due to the Lockdown, she communicated this with the sales person who helped her choose the phone and was told to wait until things were back to normal. She called again 2 weeks ago and was told the device wouldn't be insured as it is more than 30 days old. She explained what had happened and said it wasn't business as usual not only for SA but the world at large and the phone was dropped in her ear. She was later assisted by Marc to send back and forth emails and even have the call retrieved denying her of insurance, MTN still refuses to insure the phone. I am not taking this with a "ja baas" mentality and will even cancel this contract if I have to but I will take the company to court if I have to.