EXPLOITATION AT ITS FINEST!!!

<p>This has been the most stressful, time consuming and inconvenient experience with any network server. I am astounded by the customer care o received. <br />I am a new customer , took out a brand new contract with MTN this March. All seemed well, received the phone. Upon receipt there were a few tiny scratches along the left side where the sim and SD card get inserted. I did not really bother too much, i was just glad i finally had my phone. That same say i confirmed the port was successful and i can insert the sim. To My dismay the sim did not read , it read the message "sim crash" i immediately contacted my sales consultant (MTN Direct Online) he advised that I should go get a sim swope the sim may be faulty.</p> <p>The next weekend after no luck i did the sim swope. Phone seemed to read the sim for a bout a week. Suddenly it has stopped again. I called MTN and was informed that I am no longer on there data base -they have ported me back to Vodacom. I could not fathom how a new contract customer can be ported back to a previous network with no knowledge of the move . The only reason i found out was because I called. Then we went about the process of porting my number back to MTN. Spoke to about 10 if not more consultants in different departments- all said that it was resolved and it should work with in the next 2-24hours. By the end of that week I was livid. So made another trip to MTN store where they told me my line had been suspended because I had exceeded my limits??</p> <p><br />I asked which limits had been exceed because I know for a fact I have barely used the phone. Was informed I was on a Youchoose flexi something which was not the contact I signed for. So upon reversing the port they put me on the wrong contract then suspended my line. Bare in mind no one contacted me to inform me of any of this. I had to physically go in or call each time i needed an update. The consultant then told me once again that they will lift the suspension and put me on the correct contact, "just give it 2-24hours'just like previously- big zip.</p> <p><br />The following weekend I went into a MTN service store where they linked the problem to the sim. Was told that i will need to pay R137 for a sim swope . After refusing to pay the exchanged the sim. after about 2 hours it worked but for less than a day. I cannot express how disgusted I am with the service i have received. Being a new customer I would think they would value the service and value my complaints. I have sent so about three emails to them expressing the situation not as much as one apology, not one phone call nothing. I am astounded . This is flat out exploitation. After evaluation of the phone and the entire situation I have come to the conclusion that they gave me damaged phone. How does a network so highly praised have absolutely no ethics or morals.</p> <p>I am disgusted. I will not recommend MTN to any one especially any one young and starting there journey with phones and contracts. I hope that this opens someones eyes to the exploitation thats happening in front of our bare eyes. I will be cancelling this contract and want nothing to do with MTN after this. I will be discouraging all my family members, colleges and friends from ever going the MTN way, To any one reading this please do your self a favor, save your self the stress and find a better network. MTN is just about as low as you can go.</p> <p>Christen Crosby</p>