PT
Patsy T

1 reviews | Active since Jul 2012

29 Mar 2016, 10:37

Explanation of account

September 2014 a lady contacted me from ALtech Autopage telling me that I qualifies for a upgrade on my data stick. She explained to me that my monthly amount will be R90.99. and that will be the fixed amount deducted from my bank account. I specifically asked her that this amount will be staying the same and that if the data is finished that it must be a topup. She confirmed that the monthly amount will be every month R90.99 and that if the data is finished it will be cut off. For more than a year and a half my account was R90.99 and suddenly from February when everything has been changed to MTN now for the first time I receive a account of R798.38. I phoned Customer Services get a reference nr: ***. When I phoned again this morning the 29th of March 2016 the guy at Altech Autopage customer services informed me that this is the right amount and that if I had a problem I must phone MTN. My contract is now with MTN. That is unacceptable. I will not pay that amount. I do not have a contract with MTN, my contract was with Altech Augopage.<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply30 Mar 2016, 16:51
Official
Hello patsytolken,

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

Kindly be advised that MTN has taken over the direct management and administration of Altech Autopage's MTN customer base. Please note that the charges on the invoices dated 2016-03-16 are for Packet switched data calls, we have escalated to our billing department to investigate and validate the charges REQ:***.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards,
Zukiswa
REQ:***