BP
Belinda P
1 reviews | Active since Mar 2009
06 Jul 2015, 09:55
Expired!!! Refund NOW!
Good day,<br> <br> This contract expired two months ago, and still you are deducting money from the bank, and when we enquire there is just nobody with an answer. We have been there more than 10times over the past month.<br> <br> We want this money refunded NOW!<br> <br> You did not wait for your money once, so I refuse to wait for ours.<br> <br> There was a deduction of R266.67 in May and now R276.67 in June, which must be refunded, I will be waiting for proof that this was done.
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MTN South Africa's replyOfficial
14 Jul 2015, 09:21Hello bdp,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Legal Department for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
USD REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Legal Department for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
USD REQ:***
Best regards,
MTN South Africa's reply14 Jul 2015, 09:21
Official
Hello bdp,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Legal Department for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
USD REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Legal Department for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
USD REQ:***
Best regards,