TM
Taki M
1 reviews | Active since May 2015
03 Aug 2015, 14:11
Expired contract still being debited.
I took a contract with MTN (24 months) in March 2013, paid it well within the contract period, even though the cellphone had been lost and sim card blocked(by myself) i still continued to pay as it was close to the 24 months period, though i wasnt using the phone. upon checking my bank statement in May this year I noticed that they are still debiting
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MTN South Africa's replyOfficial
19 Aug 2015, 15:51Hello TeakayZ,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
MTN South Africa's reply19 Aug 2015, 15:51
Official
Hello TeakayZ,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter has been escalated to the relevant supervisory team for urgent investigation. They will contact you directly with feedback and an action plan.
Best regards
Mantoa
REQ:***