1 reviews | Active since Aug 2011
Expired Contract
I have been having problems with MTN since last year. Last year ********** contracts where added onto my contract and that was sorted out. <br> <br> I then requested to pay my account in cash instead of debtor order. I then changed my bank account , in May I requested the debtor to be re-instated I went to Somerset branch.,but for some reason the payment does not go off on the 25th of each month as i had asked. In June I than queried this at the Mutual Park branch and it was changed. Yesterday I went to the Mutual Park branch to ask why has the debtor not deducted , the consultant said the system has not updated she then updated it again. <br> <br> While busy I asked her to check my contract because it was deducting a different amount R437.99 instead of R386.99. She than said I have 3 numbers (1) R299 (2) R67 and (3) R94. I then said she need to check as I ony have 2 active contracts the *** and *** the *** was cancelled when i did the upgrade. To my surprize the *** was not cancelled but on the system it showed it expired in January but it was still deducting. The *** and *** was one contract as i had bought one phone and it came with two sim card.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the number has number ending in 159 has been cancelled and migrated to prepaid. We have requested a credit for the months from February to June.
Your account is currently on debit order for the two remaining lines.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the number has number ending in 159 has been cancelled and migrated to prepaid. We have requested a credit for the months from February to June.
Your account is currently on debit order for the two remaining lines.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
