MM
Matsheko M
1 reviews | Active since Dec 2009
04 Jan 2018, 14:21
Expired contract
I had a contract with MTN, I called the several time to make sure that my contract is ending on 31st November 2017. The last call that I made i have learned that my contract has been upgradraded which i didn not. the guy promised to call me back as there was problems which he didnt say, he never call up to today.
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MTN South Africa's replyOfficial
05 Jan 2018, 13:36Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint.
Please send us a certified copy of your ID and an affidavit explaining this matter. The reason we ask you for these documents is due to the fact that we will then treat this matter as ***** and investigate it.
Please send these to ***
Best regards,
MTN South Africa's reply05 Jan 2018, 13:36
Official
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint.
Please send us a certified copy of your ID and an affidavit explaining this matter. The reason we ask you for these documents is due to the fact that we will then treat this matter as ***** and investigate it.
Please send these to ***
Best regards,
MM
Matsheko M's updateReviewer Update
12 Jan 2018, 07:44i dont understand this! what a waste of time just cancel the ****** contract as it suppose to be!
MM
Matsheko M's update12 Jan 2018, 07:44
Reviewer Update
i dont understand this! what a waste of time just cancel the ****** contract as it suppose to be!