1 reviews | Active since Oct 2014
EXPIRED CONTRACT
I HAD MY CONTRACT WITH MTN FOR 24 MONTHS,I RECEIVED SEVERAL CALLS FROM THEM ASKING MY IF I WOULD LIKE TO UPGRADE OF WHICH I NEVER AGREED.MY LAST PAYMENT WAS MADE IN OCT WHILE IT WAS SUPPOSED TO BE SEPT.I ALWAYS PAY EXTRA TO MY ACCOUNT.NOW I CALL AND I WAS ADVISED I HAVE INVOICE DUE TO BE PAID FOR NOVEMBER AND AGENTS TOLD BE AM STUPID AND I MUST USE MY COMMONSENSE AND PLACE ME ON HOLD FOR MORE THAN 30 MIN.AM STILL HOLD TO GET CONFIRMING ON WHAT MY NEXT INVOICE WILL BE BILLED ON AS I TOLD I DONT NEED THEY'RE DATA AND MTN ANYMORE BASED ON I WILL BE PORTING TO ANOTHER NETWORK AS MTN WORKERS ON CARE ABOUT US.I ASKED THEY LADY TO CHECK COMMENTS AS I CALLED THEM MANY TIMES AND TOLD THEM I DONT WANT UPGRADE AND WHAT WAS THEYRE RESPONSE ON THAT.AM STILL HOLDING THE LINE AND WILL HANG UP TILL I GET ASSISTANCE.AM ON HOLD FOR 43 MIN NOW
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online.
We have sent the complaint to the 808 supervisors to pull the recording and to listen to the recording, If they pick up the agent disrespect you on line the agent will be called in for warnings.
As per your request the contract should be cancelled and number converted to pre-paid.
The contract is now cancelled and number converted to prepaid. Please allow +-2-24 hours for the number to pull through the network as prepaid.
I have informed you that if the cell number is not used to make calls in +-90 days the cell number will be pulled back to the network and allocated to a different user.
I have informed you that any data, airtime or SMS left on the sim card will be lost in 2-24 hours you have agreed to go ahead with the prepaid migration.
You have a credit left of R -45.41, you have requested for airtime of this value to be allocated to you, once the back end support system reflect that the number is now on prepaid the airtime will be transffered to your sim card.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Thank you for your time online.
We have sent the complaint to the 808 supervisors to pull the recording and to listen to the recording, If they pick up the agent disrespect you on line the agent will be called in for warnings.
As per your request the contract should be cancelled and number converted to pre-paid.
The contract is now cancelled and number converted to prepaid. Please allow +-2-24 hours for the number to pull through the network as prepaid.
I have informed you that if the cell number is not used to make calls in +-90 days the cell number will be pulled back to the network and allocated to a different user.
I have informed you that any data, airtime or SMS left on the sim card will be lost in 2-24 hours you have agreed to go ahead with the prepaid migration.
You have a credit left of R -45.41, you have requested for airtime of this value to be allocated to you, once the back end support system reflect that the number is now on prepaid the airtime will be transffered to your sim card.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,