1 reviews | Active since Nov 2010
Expired airtime
<p>I am again disgusted by my experience with MTN customer service. So I purchased airtime on the 30/04/2016, to buy midnight express data to update my software etc. </p> <p>Cutting a long story short, I never got to do that and never saw a reason to worry 'bout my airtime vanishing. Now that I tried buying data my airtime is R0.00. I call customer care and get through to Nolundi (Sup: Thapelo Monareng), who honestly wasn't in the mood to help me as she sounded like I just woke her up. To my shock I get told the airtime expired. #*** </p> <p>I didn't know that airtime expired, let alone was I notified by the very SMS that confirm my successful recharge (something MTN can look into). Nor is it on the Ts & Cs where I can say it was an oversight on my part because the consultant couldn't even tell me where it is stated. </p> <p>WOW MTN now I kinda get the idea where the free airtime MTN customers get comes from. </p> <p>Keep up the *** service ek sê. </p>
Good day Martin,
Thank you for your post.
We apologise for the inconvenience experienced due to the poor service you received from our consultant. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with the undesirable behaviour. We completely understand the frustration it has caused.
Kindly be advised that airtime below R25.00 has an expiry period as per business rules. The information regarding the expiry period for airtime can be found on: https://www.mtn.co.za/everyday_services/airtime/Pages/Buying_airtime.aspx
Please find below the expiry period for airtime below R25.00.
• If a customer purchases airtime of less than R15, the airtime will expire in 20 days’ time.
• If a customer purchases airtime of between R15.01 and R25, the airtime will expire in 30 days’ time.
• If a customer purchases airtime of above R25.01, the airtime will have no expiry.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********
Good day Martin,
Thank you for your post.
We apologise for the inconvenience experienced due to the poor service you received from our consultant. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with the undesirable behaviour. We completely understand the frustration it has caused.
Kindly be advised that airtime below R25.00 has an expiry period as per business rules. The information regarding the expiry period for airtime can be found on: https://www.mtn.co.za/everyday_services/airtime/Pages/Buying_airtime.aspx
Please find below the expiry period for airtime below R25.00.
• If a customer purchases airtime of less than R15, the airtime will expire in 20 days’ time.
• If a customer purchases airtime of between R15.01 and R25, the airtime will expire in 30 days’ time.
• If a customer purchases airtime of above R25.01, the airtime will have no expiry.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ: **********