NM
Nomakhosazana M
1 reviews | Active since Jun 2016
25 Dec 2019, 17:35
Expensive data
I bought data the past four days that amounts to R500 for less than 2G in total. I bought R110 1G which hasn't lasted the whole day. Their data depletes very quick unlike Telekom.I honestly don't want to switch networks because I've been using this number since 2005.im very unhappy and would appreciate a refund of money that I spent .
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MTN South Africa's replyOfficial
27 Dec 2019, 08:36Good day Nomakhosazana M,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that when using data, you are charged for the volume of data that you used. You are not charged for duration. If you are unsure on what your data was used on, please check the settings on your device under data usage.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that when using data, you are charged for the volume of data that you used. You are not charged for duration. If you are unsure on what your data was used on, please check the settings on your device under data usage.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply27 Dec 2019, 08:36
Official
Good day Nomakhosazana M,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that when using data, you are charged for the volume of data that you used. You are not charged for duration. If you are unsure on what your data was used on, please check the settings on your device under data usage.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. Kindly note that when using data, you are charged for the volume of data that you used. You are not charged for duration. If you are unsure on what your data was used on, please check the settings on your device under data usage.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,