Expected to pay an unnecessary excess of R2400 for MTN's bad service and delays.

I had a contract with MTN for a Blackberry phone back in 2011. After 24 months the contract came to an end. I gave them notice and then we parted on good terms. FFW to now, I started enquiring with MTN in May 2018 because I wanted a cellphone contract and a data bundle contract. At that time they had a . They asked me to provide my ID Number so that they could see if I qualified data contract deal for 10GB daytime + 10GB night time for R199so that I could send my documents for application if I passed the pre-qualification. After giving them my ID Number I was then told that my account is with legal department. I enquired how ? They said maybe I didn't pay my last installment or I didn't give them notice which was not the case for both circumstances. Anyway they said they will enquire and come back to me. After a couple of days not hearing anything from them I decided to call them. After holding for a long time I was given 135 to call and find out by an operator. I did as I was advised. It must've taken me almost half of my day calling Legal Department on 135 trying different options to learn that this number will not take me to an operator who can check for me. I called again using the number on the website and when I stated my case the operator would transfer me to Legal Department to state my case to them and I would hear a ringtone as though I was waiting for someone to pick up and after a while then my call would be dropped. It happened on so many occasions that I decided to go to MTN in gateway and the MTN on the top gave me reasons why they wouldn't help me and referred me to the one in the bottom. When I got there after waiting a long time with a ticket in my hand I was given the number 135 to call. Then I came back to Empangeni which is where I stay and I went to the MTN in Empangeni. Although I wasn't quite impressed with the service because they assumed I was with the guy who was being helped by someone else, they skipped me and didn't help me until I had to ask why I was not helped and the lady said she was just assumed I was with someone who was being assisted by someone else. Anyway they helped me and called Legal Department and Legal Department said my account was blocked for ***** otherwise I didn't owe them anything and could take the data bundle contract to which I learned the data contract deal for 10GB daytime + 10GB night time for R199 was now R299 and no longer on special and that I learned on the 21st of June, after more than a month of them not helping me. I then emailed them on the same string of emails which was (the correspondence I had with them where they kept on apologizing for the delay and kept promising me that Legal Department was going to come back to me which Legal Department never did ). I received emails to say my query was sent to Legal Department I will be contacted ASAP, they never did. I then emailed to say that the special was over and all because of them it seemed as though I have lost out and requested they give me the contract for 199 because it was their delay and not resolving my query after so many attempts at trying to resolve this. I then got an email from Angela Manne and Irma Marais, who said to me my query has been escalated to Supervisors for urgent attention. I have since been waiting. Please help me. I can not pay an excess of R2400 in 24 months fir their mistake, it is unfair to me.

and now that special is over I have learned today when I went to MTN. Up until now they have never called, eventually I had to go to an MTN store for the third time to find out why my account is at a legal department which won't even call me. because you took forever to help me regarding my account so I could open a contract in time for the special. I have been calling you emailing you looking to resolve the issue in time and now this. I have cancelled my deal with Telkom which is 10GB daytime + 10GB night time for R199 because I wanted to take that contract with you and now this. Please advice what I need to do because this was all your doing because you didn't attend to my queries on time. I still want the contract 10GB daytime + 10GB night time for R199 because I was on time and you weren't. Please advise so that I can escalate if need be. I feel done unjustly by MTN. A timeous response this time will be highly appreciated. Kind Regards, Cebile