EXPECTED MORE

<p>I needed a new sim card from my mobile wifi router, I electd to take a MTN sim card, after doing the necessary Rica registration at the Fourways Crossing PnP and after purchasing MTN airtime (ZAR 163.49) I tried to register the sim card, after many attempts and trying to contact MTN via the 173 contact line I gave up thinking I the user was the problem, this morning my assistant also tried and after she was unable to get the sim to work, she also called the 083 173 number for support only find that there was no option to get the neccessary support to point us in the right direction. I went back to PnP and purchased another sim ad did the necessary, the service was great, When I tried to update the sim and register the airtime, I experienced the same problems. I tried the call center later and experienced much of the same. I then searched the web for an alternative number, ********** here I was advised that I should again call the 083 173 number and select option 0 to be put through to a person who could assist - I advsied the consultant that 0 was not a menu option offered but he said that dialing 0 would still put me through to a consultant. This was not the case, after calling back on the ********** number a consultant assisted me advised that the sim card needed to be Rica registered and that I should go back to PnP - perhaps this was the solution but after the amount of time wasted to do the simplest of things, I decided to go to Telkom who where efficient and professional. </p> <p> </p> <p>I now sit with airtime that I cant use so I will pay it forward to someone else.</p> <p> </p> <p>My primary issue is not being able to talk to someone who can assist. MTN data is expensive and Telkom charge less.</p> <p> </p> <p> </p> <p> </p>