Expected better MTN

After 19 years with another service provider and then working for the same provider for 12 years i left and joined MTN and was more than happy with the service levels until now. Called in to add another contract to my account and made sure stock is available before giving the go ahead and yet 3 weeks later and 2/3 calls everyday Monday to Friday sadly no call back or feedback, Every call is yes its approved but someone isn't submitting the application AND THEY WILL SEND AN EMAIL. Needed this device to load work apps and we close on the 15th of December for the holiday and here i am on the 12th and no device. Not even angry just disappointed that the level of service i have come to be so glad to be affiliated with has now joined the rest.