MY
M Y
1 reviews | Active since Sept 2011
23 Jul 2018, 16:01
Expect pathetic service from MTN
5 months later no response. Cannot even recall when i logged the call. Call MTN today about a different issue and found that the calls logged cannot be referenced.
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Replies (3)MY
M Y's updateReviewer Update
23 Jul 2018, 16:07Correction:
My previous calls (there were many of them) logged cannot be referenced or found on their systems. It seems like my issue has simply been removed as obviously it is easier to just erase the evidence rather than fix the issue. This particular issue has been outstanding from 2016
MY
M Y's update23 Jul 2018, 16:07
Reviewer Update
Correction:
My previous calls (there were many of them) logged cannot be referenced or found on their systems. It seems like my issue has simply been removed as obviously it is easier to just erase the evidence rather than fix the issue. This particular issue has been outstanding from 2016
MY
M Y's updateReviewer Update
31 Jul 2018, 15:09No response, phone call, email, nothing at all.
This is how MTN have rep**** on hellopeter for the last few months. Pretty much the same message, same story... but nothing ever happens.
"Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have asked Mike to look into the compliant and to call you.
The account notes your query was regarding loyalty points not received when recharging. Our technicians request more information.
"Hi we cannot see any recent recharges on this line please advise when did the sub recharge and did not get points. Please can you assist with more information"
Please assist us with the dates and amounts recharged as per the above request to investigate further.
Kind Regards,
Alice van der Merwe"
MY
M Y's update31 Jul 2018, 15:09
Reviewer Update
No response, phone call, email, nothing at all.
This is how MTN have rep**** on hellopeter for the last few months. Pretty much the same message, same story... but nothing ever happens.
"Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have asked Mike to look into the compliant and to call you.
The account notes your query was regarding loyalty points not received when recharging. Our technicians request more information.
"Hi we cannot see any recent recharges on this line please advise when did the sub recharge and did not get points. Please can you assist with more information"
Please assist us with the dates and amounts recharged as per the above request to investigate further.
Kind Regards,
Alice van der Merwe"
MY
M Y's updateReviewer Update
31 Jul 2018, 15:11NOTE:
The initial query was caprtured incorrectly.
There were calls logged and more hellopeter complaints raised about correcting this but those calls were ignored too.
MY
M Y's update31 Jul 2018, 15:11
Reviewer Update
NOTE:
The initial query was caprtured incorrectly.
There were calls logged and more hellopeter complaints raised about correcting this but those calls were ignored too.