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Lawrence L

1 reviews | Active since Sept 2015

04 Nov 2015, 18:24

Exorbitant Out of bundle rates

My original Message was Posted in Sept 2015.<br> <br> If you need to read it again please do. <br> <br> You debited my well over R3000 on a R119 data contract. I have subsequently asked your Customercare to cancel my contract and that i would receive a reply in 4 or so days. Its been more that 2 weeks now. Again, brilliant customer service. The message was sent to [Email Removed] on the 20 Oct 2015 at 17:48. <br> <br> You rep**** on my first YP message that you will get back to me soon with an answer. This never happened, Apparently you don't care or more like \you can't give a S&%T".<br> <br> Well the feeling now is mutual"

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Replies (1)
MTN South Africa
MTN South Africa's reply05 Nov 2015, 10:23
Official
Hello Lawrence101,

Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly note that the matter has been escalated to Veronica for assistance.

Regards
Nompumelelo
REQ:***