LL
Lawrence L
1 reviews | Active since Sept 2015
04 Nov 2015, 18:24
Exorbitant Out of bundle rates
My original Message was Posted in Sept 2015.<br> <br> If you need to read it again please do. <br> <br> You debited my well over R3000 on a R119 data contract. I have subsequently asked your Customercare to cancel my contract and that i would receive a reply in 4 or so days. Its been more that 2 weeks now. Again, brilliant customer service. The message was sent to [Email Removed] on the 20 Oct 2015 at 17:48. <br> <br> You rep**** on my first YP message that you will get back to me soon with an answer. This never happened, Apparently you don't care or more like \you can't give a S&%T".<br> <br> Well the feeling now is mutual"
Helpful (0)
Replies (1)0
Replies (1)MTN South Africa's replyOfficial
05 Nov 2015, 10:23Hello Lawrence101,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to Veronica for assistance.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to Veronica for assistance.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply05 Nov 2015, 10:23
Official
Hello Lawrence101,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to Veronica for assistance.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to Veronica for assistance.
Regards
Nompumelelo
REQ:***
