SN
Sihle N
1 reviews | Active since May 2016
28 Mar 2018, 12:07
Exorbitant contract charges
I have upgraded from a handset, minutes and data contract to just a data contract. The upgrade was for a 20Gig data for R399, however when I review my statement I have a bill of R713.
I laid a query with the retentions department on the 22nd and as per their policy it takes 24 to 48 hours to resolve the issue. As it stands this issue has not been resolved and its closer to month end and the company will deduct the incorrect amount of R713.
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
29 Mar 2018, 01:17Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the promo fee service was removed.
Credit for the promo charged on the February and March invoice has credited , the credit for R828.00 will reflect on the account by Friday.
The next invoice billing will be correct.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply29 Mar 2018, 01:17
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the promo fee service was removed.
Credit for the promo charged on the February and March invoice has credited , the credit for R828.00 will reflect on the account by Friday.
The next invoice billing will be correct.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
SN
Sihle N's updateReviewer Update
29 Mar 2018, 03:38Thank you for the response.
The promo fee was never communicated to me when I upgraded.
Secondly my concern is the installment for March, how much will be charged on the debit order.
SN
Sihle N's update29 Mar 2018, 03:38
Reviewer Update
Thank you for the response.
The promo fee was never communicated to me when I upgraded.
Secondly my concern is the installment for March, how much will be charged on the debit order.
SN
Sihle N's updateReviewer Update
02 Apr 2018, 17:35I have just reviewed my bank statement and noted the R713 was deducted. This is highly unacceptable. When I entered into the contract no one explained promotion costs.
I am highly disappointed with the service I’m receiving after being subscriber for 4 years..
SN
Sihle N's update02 Apr 2018, 17:35
Reviewer Update
I have just reviewed my bank statement and noted the R713 was deducted. This is highly unacceptable. When I entered into the contract no one explained promotion costs.
I am highly disappointed with the service I’m receiving after being subscriber for 4 years..