Exorbitant Billing

Item: MTN South Africa
Rating: 3

<p>I am losing faith in MTN. I’ve been whacked with a huge almost R7000 bill mainly for data I had not used. My normal bill averages R1800. I’ve been battling for a week to get a consultant to explain what is going on. The common story is that it is for “switched data calls”. I have been pushed from pillar to post. I have been promised three times that somebody will get back to me – I am still waiting. MTN must sort out the issue with its billing system or they will lose 25 years of loyalty. I will appreciate a call on ********** 962 from somebody who has real authority – and ability – to get things done.</p>

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

07 Dec 2016, 20:51

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Please note that a billing query for the invoice dated 2016-12-01 has been logged for investigation, reference number: ***. Kindly note that the usage limit on the mobile number 083****962 is R6000.00 this is the amount that is available to use for out of bundle spend, to prevent the charges for extra usage please set the usage limit to R0.00 by dialling *141*1*7852#ok.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

Best regards,

MTN South Africa's reply07 Dec 2016, 20:51

Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

Best regards,

Exorbitant Billing

About

Community

Businesses

Follow Us