1 reviews | Active since Sept 2015
Exorbitant Billing
I took out a 2 gig data card with mtn over 24 months ago. During this time i have never use more than the 2 gig on the card. Further to this I assumed that the account being a 2 gig data card had a data usage limit. For most of the 24 months my account was around R129 or there about. I have never exceeded my account knowingly with this sort of amount. I have always checked my indicator on my data card for usage to ensure I pace myself through the month.<br> <br> During the period 13 July 2015 and 13 August 2015 MTN charged me the following.<br> <br> Invoice 2015-08-13 total day usage: 5228.67MB<br> 5228.67MB - 2048MB (2GB monthly allocation)=3180.67MB<br> 3180.67MB X R0.87(out of bundle rate excl vat)<br> R2767.18 ( excl vat)<br> R3154.59(Inc vat)<br> <br> This is ******ion. Ho would I knowingly spend over R3000 on 3gigs of data. I would have thought that MTN would at least have the decency to inform their customers that they exceeded they allotted data usage. I think this is a clever ploy from MTN to ****** money from customers. I don not have this money. I have been out of work for nearly 9 months and are just getting back on my feet. This is unacceptable from MTN. <br> <br> I say again, I do not have this money <br>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as the matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as the matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
