1 reviews | Active since Sept 2016

28 Nov 2016, 16:51

Exorbitant bill fury

<p>Khwezi next time make sure that you put the customer on hold before you and your croonies cackle and discuss your call contents, I heard everything you'll said. I have every right to be ****ED off at that ridiculous bill you'll sent and YOU were in the firing line, did you expect me to scream at the MTN logo on my invoice in pdf form or my toenails perhaps??? I will use whatever facility is easier for me which is calling and not visiting a store as you suggested which I dont have time for. Had your fellow agent sent me the itemised billing doc's as requested on Saturday and not an invoice I'm sure I would have not blown a gasket or even called today. I'm also going to assume the call "got cut" and you didn't release it which is why the line went dead. Mr. Msizi Tshatha (Tumi's supervisor) please make good on your promise for my itemised billing request, I'm holding you to it. As for you MTN...I really HATE YOU with a PASSION to the point of nausea...you'll are *****s and ******* and most certainly know how to evoke a person's inner DEMONS. I'm canceling this contract...this is the last straw, I'm seriously GATVOL of you guys. You'll better send me those cancellation forms with lightening speed and don't DARE tell me to visit a branch to get those forms or else **** is going to fly.</p> <p>Yours truly</p> <p>Ex Parasite (aka: MTN) victim</p>

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Replies (2)
MTN South Africa
MTN South Africa's reply29 Nov 2016, 19:39
Official

Thank you for your post

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We will engage with the relevant department dealing with these matters to investigate and advise accordingly.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

's update30 Nov 2016, 17:42
Reviewer Update

You'll still have not sent me the subscriber cancellation forms and now I can't hear anything when someone calls me or when I call out. I have no idea what you'll done to my line but I'm guessing you'll trying to punish me for complaining and for cancelling you'lls service. There is absolutely NOTHING you'll can do or say that will make me think or feel differently about you guys and I'm going to get those forms come hell or high waters...

Regards

A still very ****ED off Parasite victim