AC
Andre C
1 reviews | Active since Dec 2012
21 Aug 2017, 15:09
Exorbitant Bill
I have called in on 2 occasions to get a URL report sent to me so i can see why my data costs is so high this month, but nothing gets sent to me. I need this report as my bill has shot up from r100 monthly to r2000 this month. I have spoken to Catherine Sehume @ 14h31 on 11th August & again to Keenan Ruiters @ 09h03 on 18th August. Ref received from Keenan : ********** 67
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Replies (2)
MTN South Africa's replyOfficial
22 Aug 2017, 23:56Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the agent did logged the request with the billing department to assist with the URL report and the itemized billing.
The complaint is now sent to the billing supervisor to attend urgent.
Cell number *** is on an open 2GB package. The 2GB has been utilized and the account has been billed for extra data usage.
Kind Regards.
Alice van der Merwe
Best regards,
MTN South Africa's reply22 Aug 2017, 23:56
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the agent did logged the request with the billing department to assist with the URL report and the itemized billing.
The complaint is now sent to the billing supervisor to attend urgent.
Cell number *** is on an open 2GB package. The 2GB has been utilized and the account has been billed for extra data usage.
Kind Regards.
Alice van der Merwe
Best regards,
AC
Andre C's updateReviewer Update
29 Aug 2017, 12:49So an entire week passes & i still have not received the report showing me my data costs. No phone call / e-mail / sms to keep me in the loop of whats happening. STILL NO CONTACT AFTER 2 CALLS TO THE CONTACT CENTRE & A COMPLAINT ON HELLO PETER. CLEARLY CUSTOMER SERVICE IS NOT HIGH ON THE PRIORITY LIST OF MTN.
AC
Andre C's update29 Aug 2017, 12:49
Reviewer Update
So an entire week passes & i still have not received the report showing me my data costs. No phone call / e-mail / sms to keep me in the loop of whats happening. STILL NO CONTACT AFTER 2 CALLS TO THE CONTACT CENTRE & A COMPLAINT ON HELLO PETER. CLEARLY CUSTOMER SERVICE IS NOT HIGH ON THE PRIORITY LIST OF MTN.