KZ
Kurt Z
1 reviews | Active since Jun 2011
13 Oct 2015, 16:32
Exorbitant bill
In 2014 I logged 2 hellopeter complaints and called to the call centre and sent an email about being overcharged on my bill. On all these occasions I have made it very clear that I signed up for a R199 per month contract and this is what I can afford. A month ago I received a bill more than 10 times this amount!!! I called in to the call centre and requested this to be corrected as I cannot afford this, but to date it has not been resolved.
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MTN South Africa's replyOfficial
15 Oct 2015, 11:46Hello zowaan,
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records the contract is on Broadband 500 open contract for R 199.00 per month, the charges incurred were for data usage over and above the 500 MB.
Best regards
Mantoa
REQ:***
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records the contract is on Broadband 500 open contract for R 199.00 per month, the charges incurred were for data usage over and above the 500 MB.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply15 Oct 2015, 11:46
Official
Hello zowaan,
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records the contract is on Broadband 500 open contract for R 199.00 per month, the charges incurred were for data usage over and above the 500 MB.
Best regards
Mantoa
REQ:***
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records the contract is on Broadband 500 open contract for R 199.00 per month, the charges incurred were for data usage over and above the 500 MB.
Best regards
Mantoa
REQ:***
Best regards,