EXORBITANT AND UNREASONABLE BILLING

Dear Mtn<br> <br> I took my very first cell phone contract out with you more than 15 years ago and has been a loyal customer of Mtn ever since. However, after my experience with Mtn since June 2015 this year I will not be renewing my contract with you and will strongly advise anyone against doing business with Mtn.<br> <br> Due to a broken back my husband has not been able to work since April 2015. In order to make ends meet, I upgraded his business contract to a lower amount each month with a limit of R800-00. However, since July when this contract was upgraded we have been billed with the following amounts: R1 998.76, R3 629.00 and R5 098.60. <br> <br> After lodging a query (REQ ***) we were kindly informed by Mtn that out of bundle rates were increased from R0.25 to R0.87 and that 'may' be the reason why the account is so high. None of our itemized billing documents however indicate where and on what these amounts were spent. <br> <br> Mtn has given us a vague answer in that they have 'investigated' the matter and according to them it has been resolved. In order to prove their point, Mtn subtracted a whopping R6 351.33 at once. <br> <br> Thank you Mtn, your loyal customer<br> R.I. Bielfeld