NT
Nompumelelo T
1 reviews | Active since Mar 2013
09 Feb 2016, 09:33
EXORBITANT ACCOUNT
The contract I entered into with MTN was supposed to be a capped account and now after receiving a bill for R8 241.00 on a contract I'm supposed to be paying R392 on, there is no plausible explanation from MTN. I was informed that the contract was capped but it looks like there were changes made to it. when i asked who made the changes I was not given an explanation. I was informed that my query would be addressed in 2 to 4 working days on the 16th of January 2016 and now it is February and nothing from MTN. today i call again to make a follow up and the call centre agent Zanele was not helpful at all and when i called again hoping to get a different person, i got her again (showing my luck with MTN) and this time she just kept quiet. I'm hoping for some divinity to rescue me from this contract i have with MTN. the bad service just continues.
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Replies (1)
MTN South Africa's replyOfficial
10 Feb 2016, 11:33Hello kgamkgam,
Thank you for your post.
We apologize for any inconvenience incurred.
The system reflect hat the usage limit has been set up by MTN ON THE 20-9-2015 to R0.00.
The system then reflect that the user has changed the usage limit on the handset by using the short code *141*5#
2015-12-18at09:24:54
Old usage (R0.00 Set up by MTN) changed to R4104.00
21-12-2015at21:27:09
old usage limit R4104 to R3999
2015-12-29 at00:28:19
old usage limit R3999.00 to R0.00
2015-12-29 at12:50:11
old usage limit R0.00 to R30.00
2015-12-30 at 12:49:52
old usage limit R30.00 to R199.00
2015-12-31 at 12:13:17
old usage limit R199.00 to R1000.00
2016-01-03 at 17:36:37
old usage limit from R1000.00 to R4104.00
2016-02-09 @09:53:19
Old usage limit R4104.00 to R0.00
The usage limit now R0.00
After you have used up the 2GB received with the package the system will allow you to make further usage as per your usage limit set up however the system will bill the account for the extra usage set up by the user. The charges are valid.
please keep the usage change the same for the account not to be billed extra.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
The system reflect hat the usage limit has been set up by MTN ON THE 20-9-2015 to R0.00.
The system then reflect that the user has changed the usage limit on the handset by using the short code *141*5#
2015-12-18at09:24:54
Old usage (R0.00 Set up by MTN) changed to R4104.00
21-12-2015at21:27:09
old usage limit R4104 to R3999
2015-12-29 at00:28:19
old usage limit R3999.00 to R0.00
2015-12-29 at12:50:11
old usage limit R0.00 to R30.00
2015-12-30 at 12:49:52
old usage limit R30.00 to R199.00
2015-12-31 at 12:13:17
old usage limit R199.00 to R1000.00
2016-01-03 at 17:36:37
old usage limit from R1000.00 to R4104.00
2016-02-09 @09:53:19
Old usage limit R4104.00 to R0.00
The usage limit now R0.00
After you have used up the 2GB received with the package the system will allow you to make further usage as per your usage limit set up however the system will bill the account for the extra usage set up by the user. The charges are valid.
please keep the usage change the same for the account not to be billed extra.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply10 Feb 2016, 11:33
Official
Hello kgamkgam,
Thank you for your post.
We apologize for any inconvenience incurred.
The system reflect hat the usage limit has been set up by MTN ON THE 20-9-2015 to R0.00.
The system then reflect that the user has changed the usage limit on the handset by using the short code *141*5#
2015-12-18at09:24:54
Old usage (R0.00 Set up by MTN) changed to R4104.00
21-12-2015at21:27:09
old usage limit R4104 to R3999
2015-12-29 at00:28:19
old usage limit R3999.00 to R0.00
2015-12-29 at12:50:11
old usage limit R0.00 to R30.00
2015-12-30 at 12:49:52
old usage limit R30.00 to R199.00
2015-12-31 at 12:13:17
old usage limit R199.00 to R1000.00
2016-01-03 at 17:36:37
old usage limit from R1000.00 to R4104.00
2016-02-09 @09:53:19
Old usage limit R4104.00 to R0.00
The usage limit now R0.00
After you have used up the 2GB received with the package the system will allow you to make further usage as per your usage limit set up however the system will bill the account for the extra usage set up by the user. The charges are valid.
please keep the usage change the same for the account not to be billed extra.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
The system reflect hat the usage limit has been set up by MTN ON THE 20-9-2015 to R0.00.
The system then reflect that the user has changed the usage limit on the handset by using the short code *141*5#
2015-12-18at09:24:54
Old usage (R0.00 Set up by MTN) changed to R4104.00
21-12-2015at21:27:09
old usage limit R4104 to R3999
2015-12-29 at00:28:19
old usage limit R3999.00 to R0.00
2015-12-29 at12:50:11
old usage limit R0.00 to R30.00
2015-12-30 at 12:49:52
old usage limit R30.00 to R199.00
2015-12-31 at 12:13:17
old usage limit R199.00 to R1000.00
2016-01-03 at 17:36:37
old usage limit from R1000.00 to R4104.00
2016-02-09 @09:53:19
Old usage limit R4104.00 to R0.00
The usage limit now R0.00
After you have used up the 2GB received with the package the system will allow you to make further usage as per your usage limit set up however the system will bill the account for the extra usage set up by the user. The charges are valid.
please keep the usage change the same for the account not to be billed extra.
Kind Regards,
Alice van der Merwe
***
Best regards,