UW
Ulrich W
1 reviews | Active since Jun 2015
17 Aug 2015, 15:10
EXORBATANT BILLING // FAILURE TO RECTIFY
I have a data contract with MTN. Throughout the existence of the contract I've had an average spend of R 400, come month 24, the final month of the contract and only upon enquiring about an upgrade, I was informed of an account well in excess of R 2500. I disputed this amount on various occasions and to date I have not even received an invoice for this amount. <br> <br> Despite having complained MTN fails to provide me with the information as requested.<br> <br> I refer to another report I have made on the 17th of June 2015, to which MTN only responded \the information was sent"(REQ:***)<br> <br> MTN has now proceeded to blacklist me"
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Replies (1)MTN South Africa's replyOfficial
03 Sept 2015, 16:10Hello Fedup202,
Thank you for bringing this matter to our attention.
Please accept our apologies for the delayed response and for any inconveniences caused.
As per our telephonic conversation, we will be validating the Data charges on the invoice of the 13/04/2015 and will inform you as soon as we have feedback so we can update your payment profile.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our apologies for the delayed response and for any inconveniences caused.
As per our telephonic conversation, we will be validating the Data charges on the invoice of the 13/04/2015 and will inform you as soon as we have feedback so we can update your payment profile.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,
MTN South Africa's reply03 Sept 2015, 16:10
Official
Hello Fedup202,
Thank you for bringing this matter to our attention.
Please accept our apologies for the delayed response and for any inconveniences caused.
As per our telephonic conversation, we will be validating the Data charges on the invoice of the 13/04/2015 and will inform you as soon as we have feedback so we can update your payment profile.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our apologies for the delayed response and for any inconveniences caused.
As per our telephonic conversation, we will be validating the Data charges on the invoice of the 13/04/2015 and will inform you as soon as we have feedback so we can update your payment profile.
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,
