Exobent charge on my contract
I took A Contract for R299 which was on special and i made a point that.i need it to be capped.and once i finish that data i must top up.This is the second month they debited my account with yet exobbent amount which they are unable to explain.bbesides the data i have to top up with.in the last two months iveben on this contract ive spent more than 3k on data but still they debit me the money i dont know where does it come from.i cant be reaped offby this service provider its not on.
Good day Khayakazi,
Thank you for your post.
Kindly note that we have tried calling you without any luck. I have sent you an e-mail, kindly respond to it so we can investigate your matter.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards
Mazwi Zuma
Complaints Management team
Good day Khayakazi,
Thank you for your post.
Kindly note that we have tried calling you without any luck. I have sent you an e-mail, kindly respond to it so we can investigate your matter.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Warm Regards
Mazwi Zuma
Complaints Management team
Good day Khayakazi,
Please note i sent you an e-mail on 17-09-2018 requesting a copy of your contract, for which we did not get a reply.
I am not sure if the e-mail was received.
Warm regards
Mazwi Zuma
Complaints Analyst
Good day Khayakazi,
Please note i sent you an e-mail on 17-09-2018 requesting a copy of your contract, for which we did not get a reply.
I am not sure if the e-mail was received.
Warm regards
Mazwi Zuma
Complaints Analyst