NJ
Ntile J
1 reviews | Active since Feb 2017
17 Jul 2018, 13:05
Existing customers not priority
Why does MTN allow ******* companies like Sharazoo to ***** our airtime. I am only subscribed to MTN and MTN should be able to protect their customers from ******* predators just like banks are able to. Even the so called service champions are unable to explain where the airtime is going when called on 135.
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MTN South Africa's replyOfficial
23 Jul 2018, 13:52Dear Ntile,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Using the USSD string *141*5# you can manage premium content subscriptions. You can view, activate or cancel any content subscriptions.
It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply23 Jul 2018, 13:52
Official
Dear Ntile,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Using the USSD string *141*5# you can manage premium content subscriptions. You can view, activate or cancel any content subscriptions.
It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,