Existing customer - 3 days for internet response

My fiance who has been a customer with MTN for years now called on Monday to find out about purchasing a data contract. He was told that they will get back to him. It has now taken 3 days and we have still not had a response. He then calls through and gets told they still waiting to find out if his approved. He cancelled his Cell C contract due to bad service, now it seems that MTN is worse. <br> <br> In the interim he cannot run his business. I would appreciate if someone in a higher position other than the useless supervisor he spoke to can contact him ASAP!!!. <br> <br> I will forward his details once I get a response.<br> Absolutely rediculous