Exhausted MTN Client

Good Day,

Firstly I made a payment into MTN's Account by Accident and it's now a month that I have been waiting for the payment to be reversed.

Lastly I don't understand why you would debit R4200 from my account today, if you still owe me R4200 from the previous month I paid by mistake? My contract isn't even R400 a month.

I am expecting R8400 back in my account as you have also debited my actual monthly installment from my account.

I know we are all human, but honestly I have never struggled with customer service like this before.

I have Emailed, called, I have spoken to consultants, a supervisor and emailed yet again as your lines are not working today.

I am very upset and expect a call back ASAP and my R8400 back into my account today!!!

I have always been a good client of MTN, so please give me the customer care all of your clients deserve. ***